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5/4/2015 2:51:10 PM
Topic:
Silverlight not working on Chrome Browser

Kevgor
Kevgor
Administrator
Posts: 47
The latest version of Chrome (42.0.0.0) browser, just released around March 15, won’t allow Silverlight to run without a special setting(s).
This issue hit us just recently.

There are a lot of angry people out there in the internet who have been affected by this “Unilateral move by Google to disable Silverlight, along with some other important features in their Chrome browser” The special setting is quite technical to fix, and it won’t be simple to explain to customers and end users. I have it below for you in the PS section
This is a big problem for us. It’s just hit us as it just hit you.

Other than Chrome, CoastRegistry works on other browsers just fine, It works just fine on Internet Explorer (IE) or Firefox. Use the Windows 8.1 Desktop mode IE browser, or install Chrome and follow instructions below.
==================================================================================
PS: How to fix chrome
1) Open a Chrome Browser
2) In the Internet address bar type the following:

Chrome://flags

3) There will be a list of very technical settings. About 10 rows down you will
See a setting called Enable NPAPI. You need to click “Enable” link.

4) Close Chrome and shut down all instances of all browsers
5) Restart Chrome and Try out CoastRegistry again
6) If Chrome is still complaining about Silverlight, it might be something else, it might be saying “Silverlight plugin needs to be activated”.
If this is the case you need to do the following:

Chrome://plugins

7) There will be a list, find Silverlight, and click on “enable”
8) Close Chrome and shut down all instances of all browsers
9) Restart Chrome and Try out CoastRegistry again

Now everything should work.
edited by Kevgor on 5/4/2015
3/12/2015 5:16:58 PM
Topic:
Introducing iBuyon - Mobile Tool for Buyons

Kevgor
Kevgor
Administrator
Posts: 47
We have created a new module for CoastRegistry called iBuyon.

This is an app, optimized for mobile devices (e.g. iPhone, iPad, Android, etc.). It allows the skater to register & purchase their Buyon at the time of skating (or before).

Here is the work-flow:

1) Skater/Parent comes to rink at the time they want to do the Buyon


2) Fire up iBuyon, select the Club Session and date (or alternatively select a fixed Buyon amount, date and time, comment, etc.)
a. We will also be adding session inventory to this step so a “full” session might not be available for a Buyon.
b. Pricing and other configuration of Buyons is added to appropriate/relevant CoastRegistry Admin screens


3) Once the information in #2 above is complete, the skater/parent logs in to their CoastRegistry account and selects their skater
a. This step works well for home club skaters who have been using CoastRegistry. We will also allow for non-home club skaters who might not have a CoastRegistry account (although this is not in the Beta release)


4) Once skater is selected, the transaction is given an Invoice ID and they are directed to PayPal, where they pay for the Buyon.


5) The administrative backend of CoastRegistry receives the payment information, automatically marks the transaction as paid,


6) The administrative backend of CoastRegistry sends the skater a PAID notification via email (BCC to the club admin email)
a. This paid email can be used as proof of purchase if, for instance, the parent does the iBuyon prior to coming to the rink


So that’s basically how iBuyon works.

It is FREE for all club users of CoastRegistry (as is TestRegistrar, EventRegistrar, and VolunteerRegistrar). It is generally available for all our clubs.
edited by Kevgor on 3/12/2015
11/17/2014 9:13:21 AM
Topic:
Cancelling or Paying out an Instalment Plan

Kevgor
Kevgor
Administrator
Posts: 47
Installment Notice Emails


Each time an installment is due, the customer will get an email with an invoice for the installment amount. One week later, if not paid, another email will be sent. Finally, after two weeks without payment, the customer will get a email every day until the installment is paid.


Sometimes the customer will complain that they are getting daily emails, even though they paid you with a cheque, or maybe cancelled out.

If the customer pays the installment online via CoastRegistry, then all the emails will stop (at least until the next installment is due).

If the customer pays you using a cheque, or cash, etc., then CoastRegistry does not know the installment is paid, and will continue as if it was not paid.

To fix this, you can go and "Mark as paid" the installment.

1) Go to Administration
2) Select View/Manage Payment Plans
3) You'll see the customer’s registration on the upper list, when you select that row (click on it), you will see the payment schedule with the installments on the bottom list.
4) You can see that one or more payments are overdue , which is why they've been getting daily emails
5) Click on the "Options..." link on the line with the offending Pmt
6) Select "Mark as Paid by Other Means"
7) A box will come up allowing you to select paid by cheque, cash, external credit cards, etc. as well as date and comments
8) Fill it out and add the comments, and click okay.

So now that this payment will be paid, and they will not get any more emails for that installment payment.

However, you should note that when the next installment is due, and the emails will start again. If all the payments will be done by cheque (rather than via CoastRegistry), you can use the above procedure for each payment, or you can just mark the whole payment plan completed. To do that see the following

1) Go to Administration
2) Select View/Manage Payment Plans
3) You'll see the customer’s registration on the upper list, when you select that row (click on it), you will see an options button to the far right.
4) Click on the "Options..." link on the line with the registration
5) Select "Mark as fully paid out and completed"
9/24/2014 9:03:47 PM
Topic:
Freezing/Pausing a Season - Going Out-of-Service

Kevgor
Kevgor
Administrator
Posts: 47
To temporarily take CoastRegistry "Out of Service", you can freeze/pause your Active Season.

Do the following

1)Go to administration
2) Select Manage Club Programming
3) Select "Manage Seasons"
4) Find the active season, it's the one highlighted in green. select that row in the grid-view
5) Locate the "Pause" Button and click it, the Active Season will turn yellow

PLEASE DO NOT CLICK "CLOSE"
Now, CoastRegistry will not be available to any end customers - you as the admin will still be able to get in.
Note: You might have to refresh your browser for you to see the paused state of the system.

Later, when you are ready to resume operation, find the "Resume" button and click it.

That's it, pretty simple.
edited by Kevgor on 9/24/2014
8/27/2014 3:26:23 AM
Topic:
No Reports - Reports Buttons do nothing

Kevgor
Kevgor
Administrator
Posts: 47
Often people are trying to generate reports in CoastRegistry and are unable to do so. Here is the most common issue


1) Select “View a Sessions Skaters”
2) Select for your Session
3) There should be a list of skaters registered for this session

4) Select Reporting options button below, you should see two options PDF or CSV, if you have Excel installed use the CSV as it loads into spreadsheet nicely
5) Click “Generate Simple Report as CSV”
6) A Small Orange Window should pop up on your computer screen , if it does not, then your browser is prohibiting “popups” for CoastRegistry, This will be discussed below.
7) The Orange window has a button that says “Click to Download Session List Report” – click it.
8) Depending on which browser you are using, your report document will be delivered – usually if a CSV, will open into MS Excel.

If step 6 doesn’t produce the orange window, you likely have an issue with popups. Generally browsers don’t allow popups, so you don’t get dumb advertisements popping up when you go to dubious locations, so it is a good thing. However, for CoastRegistry, you need to enable popups.

Internet Explorer (IE 9,10,11)
i) at the far right of the browser are three small icons (House, Star, Gear). Click “Gear” – then in the menu that appears go to bottom and select “Internet Options”
ii) A Dialog box comes up with many tabs – select “Privacy” tab
iii) See the section on Popup Blocker – it is likely checked and is hence enabled. Don’t uncheck
iv) Click Settings - for address of website to allow enter “www.coastregistry.com” and click the “Add” button
v) Click Close, Close all browsers. Now reports should work in coastregistry

Google Chrome
i) at far right of the browser there is a star and then a icon with three horizontal bars – click the one with the bars
ii) you get a page with “Settings” go tot he bottom and select “Show Advanced Settings”
iii) on the advanced page there is a section called Privacy and button called “Content Settings” click that
iv) A dialog box will come up with all the Content settings, scroll down till you see Popups
v) Click manage Exceptions
vi) Add “www.coastregistry.com” to the list.

Firefox
see https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting?redirectlocale=en-US&redirectslug=Pop-up+blocker

Safari (MAC)
see http://browsers.about.com/od/safar1/ss/How-To-Enable-The-Pop-Up-Blocker-In-Safari.htm
edited by Kevgor on 8/27/2014
7/13/2014 1:13:39 PM
Topic:
Program Creation - FourStepsText, SelectSessions

Kevgor
Kevgor
Administrator
Posts: 47
Many people wonder what the "Four Steps Text" and "Select Sessions" text entry items are for... They are available in the Program Editing screen.
Here's the explanation in the example below:



So, FourStepsText – is for the banner at the bottom (program specific). You can say anything you like
as long as it fits on one line in the font size you see it at. It’s meant to be a large banner like piece of
text.

SelectSessionsText – is for the 3rd blue box. You can say things like “Select Sessions”, “Select Classes”,
“Choose Packages”, etc. There's not a lot of room for text, but 1-3 words should do.
edited by Kevgor on 7/13/2014
7/12/2014 1:59:41 PM
Topic:
Payment by Instalments, how to use

Kevgor
Kevgor
Administrator
Posts: 47
Hi there,
We are adding the feature to set the dates of the instalments. It should be ready sometime in Fall 2014. We highly recommend taking the first payment at the time of registration however. Otherwise the skater is skating for free for some period of time, which just doesn't sound right!
edited by Kevgor on 11/6/2014
7/12/2014 1:55:33 PM
Topic:
Does CoastRegistry Upload Data to Skate Canada

Kevgor
Kevgor
Administrator
Posts: 47
Submit to Skate Canada Database Automatically – At the 2014 ACGM in Quebec City last May, 2014, Skate Canada IT announced a new connectivity initiative called the “API”. Soon, when your customers enter their information into CoastRegistry, that information will be transported (via the API) directly into the Skate Canada database for your club. You’ll never have to enter data twice again! This capability of being offered to all online registration system vendors, we’re excited to be able to utilize this new Skate Canada capability this Fall 2014. We will have a tool to allow you to do SC Database updates on your members who have registered using CoastRegistry.
7/12/2014 1:53:15 PM
Topic:
Smoke- Test your Club Programming before Go-Live

Kevgor
Kevgor
Administrator
Posts: 47
Here’s how you test what you’re doing is working okay

1) Make sure your Season is activated. In the “Manage Season “ page make sure the season is got a green highlight
2) Now log on as if you were a parent and go to the CoastRegistry main page for your club

www.coastregistry.com/clubs/clubxyz

Select which Program you wish to test out (you'll likely follow these steps below for your programming)

3) click on (blue box) “Login or Create Account” Log on with your admin account.

4) click on (blue box) “Identify your Skater” this will make you create a new skater profile and when complete, click okay

5) click on (blue Box) “Select Sessions”

Now you’ll be able to work with the sessions and test out the registration workflow.

You should check for :

a) Sessions and Packages are there for selection and are clear enough and legible for your customers to read
b) Code of conduct (if configured)
c) Volunteer agreement (if configured)
d) Terms and Conditions (if configured)
e) Canada Anti Spam notice (if configured)
f) Check out the invoice page, is the number correct, are the fees you configured and want there – are they there, discounts, taxes, total, etc.


6) Go all the way to the PayPal button and click PayPal. This should take you to your club’s PayPal account with the correct amounts for payment, etc. At this point just bail (e.g. do not pay), close the browser or whatever. Alternatively if you have Instalments setup, or approval workflow, you may take a different path at this point.

7) Go back to CoastRegistry and log in as administrator, and go to the admin pages and select “View Edit all Registrations” , and select the Program for the test registration you just made. Check to see the registration you just made is there and looks correct. You can delete it now.

8) Now you can hide your Season again so your members cannot register. Select the green Season (e.g. the active one) and click “Pause”. This freezes registration until you are ready to go live. This makes it go yellow. Yellow means frozen.

Repeat this process as many times as you like for the different programs you are offering.
3/4/2014 11:04:38 AM
Topic:
Help! My Screen is Blank - I cannot do anything

Kevgor
Kevgor
Administrator
Posts: 47
This issue is being reported a little more often since the middle of 2013. It seems like some of the newer versions of popular browsers (IE, Chrome, Firefox) now disable all plugins (such as Silverlight) by default, which is different behaviour than in the 2008-2012 time period. CoastRegistry was created in 2008 and depends on Silverlight.

The key is to enable the Silverlight plugin in your browser.

First navigate to this site: http://www.microsoft.com/getsilverlight
This will tell you if Silverlight is installed or not. Once you are sure Silverlight is installed, follow the instructions below for your kind of browser.

Internet Explorer
Make sure that the necessary Silverlight plugin is enabled in Internet Explorer. To do this, follow these steps:

On the Tools menu in Internet Explorer, click Internet Options. Click the Programs tab, and then click Manage add-ons.In the Currently loaded add-ons list, click Run without Permissions. Look for the Silverlight add-on in the list that's displayed. Make sure the Status is listed as Enabled.

Chrome
If you're using Chrome, type the following into your address bar: chrome://plugins
When you do this look for Silverlight, if it's disabled, click the enable link.
For additional details see here https://support.google.com/chrome/answer/2445334?hl=en

Firefox
See the discussion here http://support.mozilla.org/en-US/kb/use-plugins-play-audio-video-games?esab=a&s=silverlight&r=2&as=s#w_managing-plugins

MAC Book
If you have a MAC and you just installed Silverlight but you are getting a blank screen, or are being told to reinstall over and over again, please to a complete (power down) reboot of your MAC. This will solve the problem.
Note: Please use Safari or Firefox on the MAC. Chrome doesn't work for CoastRegistry

iPhone, iPad, Android
CoastRegistry does not work on these devices at this time. An App for iPad is expected sometime in Spring 2014
edited by Kevgor on 3/4/2014
1/29/2014 10:24:11 AM
Topic:
Why does your site ask me to install 'Silverlight'

Kevgor
Kevgor
Administrator
Posts: 47
This is a problem that sometimes plagues websites like ours that use Silverlight. If you run into this, it's often a browser security issue. You might want to try using a different browser first just to see if this could be it.

For example, in Internet Explorer 9, there's a feature on your Tools menu (press Alt+T to bring up this menu) called ActiveX Filtering. If this option is checked, even though you've installed Silverlight, it'll be disabled and websites like ours will think it's not installed and will therefore ask you to install it.

Another IE9 Silverlight blocker is the Add-ons menu, that you can reach via the Tools menu (Tools | Manage add-ons). Select "Toolbars and Extensions" in the left pane, and make sure you've selected, Show: All add-ons in the dropdown on the left. Then look for "Microsoft Silverlight" in this list. Make sure it's "Enabled", because otherwise you'll have the same problem.

One great way to see if Silverlight is properly installed is to visit another website that uses Silverlight 5, for example, Telerik's demo page.
edited by Kevgor on 10/24/2013
1/29/2014 10:18:00 AM
Topic:
Getting CoastRegistry to work on a MAC

Kevgor
Kevgor
Administrator
Posts: 47
Question: I tried to log into CoastRegistry but it wouldn't let me. It just brings up a blank screen, no actual web page. I am using a MacBook with Safari

Answer: This occurs quite commonly, as there is a browser plugin called "Silverlight" that is required that in general would not be installed in a Mac environment. However it is easy to install if you follow these instructions.
Please visit the following location with your MAC, and it will help you get Silverlight installed. Make sure you close Safari completely (or better yet reboot your MAC). After this, things should work fine.

http://www.microsoft.com/getsilverlight

If you still have problems, email us at support@coastregistry.com, and we'll help get you setup. Also please note that Firefox browser can be installed on the MAC, and sometimes it is easier to install silverlight via Firefox. Finally note the two following issues:

1) CoastRegistry will not run on Chrome browser in the Macbook.
2) CoastRegistry does not run on ipad, or iphone devices.
edited by Kevgor on 6/24/2013
12/16/2013 1:22:44 PM
Topic:
Checking Who's Registered for Events

Kevgor
Kevgor
Administrator
Posts: 47
To figure out who's registered for one of your events, do the following:

1) Go to www.coastregistry.com/events/clubxyz - where 'clubxyz' is your club suffix as given to you when you signed up.

2) Log in with your administrative credentials by clicking on the "login" link at top right

3) Click on Administration link just above the login link.

4) There will be a list of options on the admin page, select "View/Edit all Registrations"

5) Where is says "Choose Category" select your events. The most recent ones are at the bottom of the list

6) You can now view your registrations, etc., which will be dispayed in a scrollable grid view. If you want to print a report,
use the reporting button at the bottom, and there are two options, PDF or CSV. CSV is good if you're on a PC and have Excel spreadsheet installed as it will load directly into a spreadsheet. PDF is good for printing out a class list to give to the event supervisor at the venue.
edited by Kevgor on 12/16/2013
12/3/2013 7:37:07 PM
Topic:
Why does your site ask me to install Silverlight?

Kevgor
Kevgor
Administrator
Posts: 47
This is a problem that sometimes plagues websites like ours that use Silverlight. If you run into this, it's often a browser security issue. You might want to try using a different browser first just to see if this could be it.

For example, in Internet Explorer 9, there's a feature on your Tools menu (press Alt+T to bring up this menu) called ActiveX Filtering. If this option is checked, even though you've installed Silverlight, it'll be disabled and websites like ours will think it's not installed and will therefore ask you to install it.

Another IE9 Silverlight blocker is the Add-ons menu, that you can reach via the Tools menu (Tools | Manage add-ons). Select "Toolbars and Extensions" in the left pane, and make sure you've selected, Show: All add-ons in the dropdown on the left. Then look for "Microsoft Silverlight" in this list. Make sure it's "Enabled", because otherwise you'll have the same problem.

One great way to see if Silverlight is properly installed is to visit another website that uses Silverlight 5, for example, Telerik's demo page.
edited by Kevgor on 12/3/2013
12/3/2013 7:35:30 PM
Topic:
Whitelisting CoastRegistry emails

Kevgor
Kevgor
Administrator
Posts: 47
This note describes how to ensure that emails from CoastRegistry do not end up being filtered out as junk or spam, and do not end up in junk mail folders. These instructions describe what to do for the most popular email client software. If this does not solve the problem, you may have to do addtional work if you have an anti-virus running that is filtering emails, or your internet provider is got some spam filter system running for you.

Adding CoastRegistry to your safe list (white list).

If you’re using Outlook
Follow the steps to add us to your Safe Senders List:

1. On the "Tools" menu, click "Options".
2. On the "Preferences" tab, under "E-mail", click "Junk E-mail".
3. Click the "Safe Senders" or "Safe Recipients" tab.
4. Click "Add".
5. Copy and paste our "From" address, "coastregistry.com" into the dialog box titled "Enter an e-mail address or Internet domain name to be added to the list box".
6. Click "OK".

If you're using Gmail
Follow the steps to add us to your Contacts List:
1. Click "Contacts" along the left side of any Gmail page.
2. Click "Add Contact".
3. Copy and paste our "From" address, "coastregistry.com", into the primary email address dialog box.
4. Click "Save".

If you're using Hotmail
Follow the steps to add us to your Safe Senders list:
1. Open your mailbox and click "Options" in the upper right hand corner.
2. Click the "Junk Email Protection" link at the top of the page.
3. Select the "Safe List" link, second from bottom.
4. Copy and paste our "From" address, "coastregistry.com" into the dialog box titled "Type an address or domain".
5. Click "Add".

If you're using MAC Mail To put the coastregistry.com domain on your Mac OS X Mail white list:
1. Select Mail | Preferences... from the menu in Mac OS X Mail.
2. Go to the Rules category.
3. Click Add Rule.
4. Type a Description:, such as "Whitelist: coastregistry.com".
5. Make sure the criteria read: If any of the following conditions are met: From Ends with.
6. Enter the domain name you want to whitelist after Ends with. e.g. @coastregistry.com
12/3/2013 3:32:54 PM
Topic:
Getting CoastRegistry to run on a Macbook.

Kevgor
Kevgor
Administrator
Posts: 47
Question: I tried to log into Coastregistry but it wouldn't let me. It just brings up a blank screen, no actual web page. I am using a MacBook with Safari

Answer: This occurs quite commonly, as there is a browser plugin called "Silverlight" that is required that in general would not be installed in a Mac environment. However it is easy to install if you follow these instructions.
Please visit the following location with your MAC, and it will help you get Silverlight installed. Make sure you close Safari completely (or better yet reboot your MAC). After this, things should work fine.

http://www.microsoft.com/getsilverlight

If you still have problems, email us at support@coastregistry.com, and we'll help get you setup. Also please note that Firefox browser can be installed on the MAC, and sometimes it is easier to install silverlight via Firefox. Finally note the two following issues:

1) CoastRegistry will not run on Chrome browser in the Macbook.
2) CoastRegistry does not run on iPad, or iPhone devices - an App will be available in early 2014.
12/3/2013 3:23:14 PM
Topic:
Processing Refunds

Kevgor
Kevgor
Administrator
Posts: 47
Partial Refund

1) Log in with your Admin account.
1) Go to the Administrative pages
2) Select “View/Edit All Registrations”
3) Pick the Event Category from the drop-down box
4) Scroll to the row describing customer's registration whom you want to refund
5) Click “Other Options” link on the row
6) A box full of options will pop up, select the “REFUND some portion of this paid Registration to the Customer” button
7) A box called the “Partial Refund” Dialog will pop up

This box will show the original amount paid by the customer as well as the PayPal transaction for the payment. Both of those are read-only.
You can enter a comment/reason for partial refund, and the refund amount. Note the refund amount must be less than or equal to the
original amount (uh-huh).

8) Click okay.

This will communicate from CoastRegistry to PayPal and negotiate the partial refund. It will show up as a credit on the customer’s credit card (or PayPal account)

This will work fine as long as 60 days has not elapsed, after which PayPal will not process refunds.
edited by Kevgor on 12/3/2013
12/3/2013 3:15:22 PM
Topic:
Processing Refunds

Kevgor
Kevgor
Administrator
Posts: 47
Content
11/12/2013 4:50:56 PM
Topic:
Closing or De-Activating a Program or Session

Kevgor
Kevgor
Administrator
Posts: 47
Question: Is there a way for me to "close" Program(s) so that people don't register for them anymore? eg... Close our fall Learn-to-skate and re-open the January Learn-to-skate ... I don't want to delete the program, and hence lose all the data from the current but would like to close some so that people know there can be no more further registration

Answer: Yes, please go to the administrative console and select "Manage Club Programs", then "Manage Programs". This will bring up a grid view list of the Programs for the active Season. Select the Program you want to close and click on the Edit link in the row for that selected program.

This will bring up the "Edit Program Details" box. It has severl tabs along the top - select "Activation". Uncheck the checkbox that says the Program is available. Click OK.

Now the program you 'de-activated' will no longer be available for selection. It is not really closed, nor full, but customers can no longer reach it. All of it's data, class-lists, etc. will be preserved.
edited by Kevgor on 1/24/2014
10/24/2013 2:52:56 PM
Topic:
Why does your site ask me to install Silverlight?

Kevgor
Kevgor
Administrator
Posts: 47
This is a problem that sometimes plagues websites like ours that use Silverlight. If you run into this, it's often a browser security issue. You might want to try using a different browser first just to see if this could be it.

For example, in Internet Explorer 9, there's a feature on your Tools menu (press Alt+T to bring up this menu) called ActiveX Filtering. If this option is checked, even though you've installed Silverlight, it'll be disabled and websites like ours will think it's not installed and will therefore ask you to install it.

Another IE9 Silverlight blocker is the Add-ons menu, that you can reach via the Tools menu (Tools | Manage add-ons). Select "Toolbars and Extensions" in the left pane, and make sure you've selected, Show: All add-ons in the dropdown on the left. Then look for "Microsoft Silverlight" in this list. Make sure it's "Enabled", because otherwise you'll have the same problem.

One great way to see if Silverlight is properly installed is to visit another website that uses Silverlight 5, for example, Telerik's demo page.
edited by Kevgor on 10/24/2013

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