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Home » Community Support for ClubRegistrar » How to do a Refund - Full or Partial

Ask questions to all members of the CoastRegistry community
1/20/2012 9:47:14 AM

Kevgor
Kevgor
Administrator
Posts: 47
What is the procedure for doing a refund? What is the difference between a full and partial refund?
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2/3/2012 5:10:35 PM

Kevgor
Kevgor
Administrator
Posts: 47
This is pretty straight forward. A full refund gives back all the money a customer paid, including the PayPal fees.
With a partial refund you are giving back only some money, and you might do this for a variety of reasons.
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2/19/2013 3:31:26 PM

Kevgor
Kevgor
Administrator
Posts: 47
Partial Refund

1) Go to the Administrative pages
2) Select “View/Edit All Registrations”
3) Pick the Season and Program
4) Scroll to the row describing skater’s registration whom you want to refund
5) Click “Other Options” link on the row
6) A box full of options will pop up, select the “REFUND some portion of this paid Registration to the Customer” button
7) A box called the “Partial Refund” Dialog will pop up

This box will show the original amount paid by the customer as well as the PayPal transaction. Both of those are read-only.
You can enter a comment/reason for partial refund, and the refund amount. Note the refund amount must be less than or equal to the
original amount (uh-huh).

8) Click okay.

This will communicate from CoastRegistry to PayPal and negotiate the partial refund. It will show up as a credit on the customer’s credit card (or PayPal account)

This will work fine as long as 60 days has not elapsed, after which PayPal will not process refunds.
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